LEGAL REFERENCE

Your Privacy Matters to Us

We handle your account details, payment history and personal data with the same care you'd expect from a platform built for Indonesia. This policy shows exactly how we...

Data SecurityPayment ProtectionYour ControlTransparencyIndonesia-Compliant
Account access Read FAQ
valbet Your Privacy Matters to Us

What We Collect and Why

When you open an account with valbet, we collect your name, email, phone number and identity details to verify your account and meet local regulatory requirements in supported regions. We also track your gameplay, betting history and payment transactions to deliver your lobby, process withdrawals and detect fraud. Your DANA, OVO, GoPay and QRIS payment data is encrypted and never stored on

our servers after each transaction completes. We use cookies and device identifiers to remember your preferences and keep you logged in securely.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

PLAYER SUPPORT

Questions About Your Data

Privacy Team Email our privacy specialists at [email protected] with any...
Account Settings Log into your account to review, update or...
Live Support Chat with our support team during business hours...
WHY VISITORS TRUST US

How We Protect Your Trust

Encryption Standard

All data in transit and at rest uses TLS 1.2+ encryption. Your payment details are tokenized and never exposed to...

Regular Audits

We conduct annual security audits and penetration testing to identify and fix vulnerabilities before they affect your account.

Compliance Framework

Our privacy practices align with Indonesian data protection standards and international best practices for gaming platforms.

No Third-Party Sales

We never sell your personal data to advertisers, brokers or unrelated companies. Your information stays within valbet.

Breach Response

If a security incident occurs, we notify affected users within 48 hours and provide guidance on protecting your account.

Data Retention Limits

We keep your data only as long as needed to serve your account. Closed accounts are purged within 90 days...

Consistency Across valbet

Mobile & DesktopYour privacy settings sync across all devices. Close your account on mobile and it closes everywhere.
Live Casino & SlotsThe same data protection applies whether you're at a live table or spinning slots. No difference in security.
Sportsbook MarketsBetting history and account data follow the same encryption and retention rules as casino gameplay.
Payment MethodsDANA, OVO, GoPay and QRIS transactions are protected by the same tokenization and fraud detection systems.
Account ClosureWhether you close your account from the lobby or support, your data deletion follows the same 90-day purge timeline.
Support ChannelsEmail, chat and in-app support all follow identical privacy protocols when handling your personal requests.
Policy UpdatesWe notify you of material privacy changes 30 days in advance. You can review the full history in your account settings.
QUICK SIGNAL

What Defines Our Privacy Approach

Minimal Collection We ask only for the information needed to verify your...
Your Right to Access Download your full account data, payment history and personal information...
Easy Deletion Request account closure and we purge your data within 90...
Transparent Sharing We share data only with payment processors, fraud teams and...
Cookie Control Manage your cookie preferences in account settings. Disable tracking cookies...
No Profiling We don't build psychological profiles or sell behavioral data to...

Privacy Questions Answered

We retain transaction records for 7 years to comply with financial regulations in supported regions. You can download your history anytime from account settings. After account closure, payment data is purged within 90 days.

No. Payment details are tokenized by our processor and never stored on our infrastructure. Each transaction is encrypted end-to-end. We only keep a reference token to link deposits and withdrawals to your account.

Yes. Disable tracking cookies in your privacy settings and we'll still keep you logged in and remember your language preference. Some features like live chat may require essential cookies to function properly.

Your data would transfer only to a buyer who agrees to honor this privacy policy. We'd notify you 30 days in advance and give you the right to close your account and delete your data before any transfer.

No. We never sell or share your personal data with advertisers or marketing companies. We share data only with payment processors, fraud prevention teams and regulators where legally required.

Log into your account and go to Settings > Privacy > Download My Data. We'll compile your full account history, transactions and personal information into a file within 7 business days.

valbet is for users 18 and older only. We don't knowingly collect data from anyone under 18. If we discover a minor account, we close it immediately and delete all associated data within 30 days.